RETURN POLICY

Products displayed on Kaksh studio attempt to be as accurate as possible. However, we do not warrant that product description or other content is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to contact Kaksh Studio within 48 hours of receipt, and Kaksh Studio reserves the right to provide a solution as per its discretion. Kaksh Studio is/will not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

DELIVERY

We endeavour but do not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Kaksh Studio fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Kaksh studio may at its discretion charge you for additional shipping cost. 

DAMAGED DELIVERY

We assure you that the product reached in perfect shape and untampered, but upon receiving of damaged product you must provide a detailed description of the fault or issue along with photographic and Video evidence, within 2 days of the package receipt.

• Once we have reviewed this information and accept your return request, we will arrange a reverse pickup within 3-4 business days at a minimum cost.

Once the product reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time mentioned in product description for every product. However, if we are unable to process the shipment due to the unavailability of the product, we’ll be happy to offer you a credit note of the same amount.

CREDIT NOTE

Once our team conducts a quality check at our warehouse, we will offer you credit note.

We offer credit notes only:

• If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge. 
•  The credit note will be valid for a year from the date of issuance

 COLOUR DIFFERENCE

Kaksh studio as a brand that deals in handcrafted products as so there can be a color / finish change of 10%-15% as what you have seen through a screen may vary. If you receive another color other than the one the order was placed, then only it can be sent for exchange or return.  

ORDER CANCELLATION 

Due to unavoidable circumstances, there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. KAKSH STUDIO reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by KAKSH STUDIO.

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EXCHANGE 
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the options for returning or exchanging any of the items.

Your purchase is eligible for exchange only if it meets the following conditions: 

• Incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation mail.
• If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph and record this as soon as you have opened the packaging.
• We do not accept exchange or return of discounted products unless a wrong/broken piece has been shipped to the customer. All replacements and refunds are processed only after the sale is over.
• Any item(s) to be exchanged must be in a new, unused, unworn, unwashed, undamaged condition with packaging as originally sent.
• Any product that needs to be exchanged must be sent in the same packaging as received by you.
• We do not accept return or exchange in case of any customised product.

If your purchase meets our return criteria stated above, please contact our care team within 3 working days of delivery with the following information:-

Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

*Ensure that the following address is securely pasted on the returns box*

Kaksh Studio

c/o Ridhi Tijaria

F32 , Ghiya marg , Bani Park

Jaipur - 302021

+91-8529460084

• Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges). 
• You can then use the credit note to place a new order.

Please note that exchanges will not be possible if the product is purchased during a period of special pricing.

RETURN 

• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address that has been used to make the purchase.
• Replacements will be offered based on the availability of the product. If we don't have the replacement product, we'll be happy to offer you a credit note.
• Proportionate shipping will be refunded in the form of a credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
• We offer replacements only for the same product.
• We do not accept return or exchange in case of any customized product, special price product. 
• We are unable to entertain requests to replace a product with a different product , even if the price is the same.
• Smaller products can be returned only in case of a genuine quality defect.
• International orders are not eligible for exchanges or returns.

DISSATISFIED WITH THE PRODUCT

Normally, we do not encourage such returns as all returns have a negative impact on the environment, and on business viability. To absorb the costs of such returns, we will be forced to hike our prices. We don’t want to do this.

Please refer to our product images and accompanying description before making a purchase. If you have any doubts or queries, contact us before making a purchase, so that chances of dissatisfaction are minimised.

One person’s interpretation of a good product may be different from another, and that makes serving a diverse, global audience challenging. 

With these facts in mind, we hope you will reconsider your insistence on such returns.

Still, if you insist on returning the item, you may do so subject to these additional conditions:

• You will have to ship it back at your own cost.
• We will refund the item value only in the form of Store Credit 

EASY RETURNS

In case of a return, you will have to courier the product back to us. This cost will not be borne by us.

If you require a pickup facility, we will arrange for the same provided you pay the courier cost in advance.

*Ensure that the following address is securely pasted on the returns box*

Kaksh Studio

c/o Ridhi Tijaria

F32 , Ghiya marg , Bani Park

Jaipur - 302021

+91-8529460084

USAGE OF CREDIT NOTE

Once you receive the credit note code from us, you can apply it on our website at the checkout page.

Once you reach the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'

You will see the discount code will immediately be reflected and the amount will be deducted from the total as per your discount amount given

If there are any issues in using the credit note code please contact our customer service at +91-8529460084 or write to us at hello@kakshstudio.com. 

 

With best regards

Kaksh Studio

Address: - F 32 , Ghiya marg, Bani Park, near Sardar Singh Memorial Hospital, Jaipur - 302 016, 

Rajasthan (India)

(M):- +91-8529460084 

E-mail:- hello@kakshstudio.com

Website: - www.kakshstudio.com